Account controls

Account & data deletion

This page explains how to delete a guest, Apple, or Google account and its personal ride data, including completed rides, raw GPS coordinates, timestamps, motion telemetry, processed measurements, and feedback.

Last updated: October 14, 2026

Delete your account in the RollSense app

Open RollSense and go to Settings.
Finish and close any active ride.
Under Account, select Delete Account. For a guest account, open the guest account controls and choose Delete Guest Account.
Read the warning and confirm Delete Account.

Account deletion begins after confirmation. You are signed out after the account deletion request succeeds; erasure of related ride records may finish through background processing after sign-out, without undue delay. This action cannot be undone.

Request deletion without the app

If you cannot access the app, email support@rollsenseapp.com with the subject RollSense account deletion request. Include your RollSense user ID if available and whether you signed in with Apple or Google. We may ask you to verify account ownership before processing the request.

Email a deletion request

What account deletion removes

Deleted from primary systems

Your RollSense account, profile, and linked Apple or Google identity
Authentication sessions and push notification registrations
Stored authentication credentials and inbox notifications
Completed, unfinished, and discarded rides and their raw GPS, timestamps, and motion telemetry
Processed per-ride measurements, route geometry, ratings, feedback tags, and free-text ride notes
Associated dataset links and ride-specific device information

Completed rides are deleted too

Account deletion covers your personal ride corpus, including completed rides. Removing your name or account link is not treated as a substitute for deleting raw GPS and motion telemetry. These personal datasets are not kept indefinitely after account deletion for calibration, quality assessment, or model development.

Your contributions are excluded from Community Map results when account deletion is accepted. Related data erasure can finish through background processing after sign-out. You cannot recover the deleted account or personal history by creating a new account.

Applicable erasure requests are also arranged with service providers. Limited records required for lawful billing, security, or handling your request may have a separate retention purpose. Backups are held through their configured recovery cycle, excluded from ordinary use and model development after deletion, and any restoration must reapply deletion. See Storage & Retention for the scope and criteria.

Data requests, deletion status, and subscriptions

To request personal data erasure, ask about provider records, or check the progress of a deletion request, email support@rollsenseapp.com and describe the data concerned. Berkay Cengiz, the operator and data controller, handles these requests. We may ask for information needed to verify ownership and locate the records. Account deletion does not waive your statutory privacy rights. You can also write to Berkay Cengiz at Toros Sokak No. 26/6, 26170 Eskişehir, Türkiye.

Deleting your RollSense account does not cancel an Apple or Google subscription. Cancel separately through the store where you subscribed.